Apollo Hospitals

Designation :  Front Office Executive.

Reporting To :  Manager - Operations

Job Description : Overall responsible for all Front office job and other office administrative .

KRA :

Front Office

• Front Office Administration.
• To attend Telephone calls (Incoming & outgoing)
• Maintaining Inward & Outward registers.
• Co-ordination with internal as well as external customers / clients.

General Administration :

• Issuing stationary materials to employees
• General co-ordination & correspondence

KPI :

Front Office Administration : To welcome all the visitors with smile and proper greetings and with warm welcome and guide them properly as per their requirements.

Telephone Operations: Responsible for EPABX operations. Ensure the immediate response while handling incoming and outgoing calls. To maintain all call records through EPABX software. To maintain the records of all Telephone Nos. as well as Ext. Nos. given to employees.

To maintain inward and outward registers : To maintain courier inward and outward register and courier sleeps for bill verification and processing. To maintain vehicle log book with all  maint. work details for records. To maintain movement register, attendance register.

Co-ordination with internal as well as external customers / clients :  To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues.

General Housekeeping facility management. – To ensure proper housekeeping arrangements and other facilities on day to day basis and co-ordination with the agencies for the same.  To ensure video conferencing arrangement as an when required.

Issuing stationary materials to employees : Ensure timely supply of all the stationary requirements of all the employees and maintain necessary stock for the same and co-ordinate with Pur. Dept. for stationary requirements. To maintain stationary issue records department wise.